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Ordering & Payment
All prices quotes on this website are in Austraian Dollars and include GST. Prices may change at our discretion and without notice.
Credit Card
We accept Visacard and Mastercard via Paypal. You will be redirected to the paypal site to securely process your transaction and will be returned to abbeyj.com.au. You do not need to be a registered user of Paypal to use this facility. Please note we do not view or store your financial details at any stage.
Bank Deposit
You will be provided with the required banking details during checkout for this payment method. Please use your order number as reference when depositing your funds. Orders will not be sent until payment has cleared in our account. If payment has not been received within 5 days, your order will be cancelled.
Cheque or Money Order
You will be provided with the required details and postal address during checkout for this payment method. Orders will not be sent until payment has cleared in our account. If payment has not been received within 7 days, your order will be cancelled.
Current Stock
We try to ensure that the website is updated to show only products available for purchase using our inventory control. If however, you do purchase an item we are unable to supply, you will be notified and offered a back order, replacement or refund.
Delivery Times
Please allow between 5 - 7 business days for your order to be made and posted. During busy periods (eg Christmas, Mother's Day) this may be longer. If you require an urgent order, please email us to ensure that your order can be completed within your required time frame. Please check our Facebook page for updates on current turnaround times.
Postage
We offer a flat rate postage based on your order total.
up to $19.99 $2.00 Regular Post
$20.00 to $49.99 $5.00 Regular Post
$50.00 to $99.99 $7.50 Registered Post
$100.00 and over FREE Registered Post
Express post is available for all order sizes for $8.00.
Orders of $100.00 or more will receive FREE Registered Post. We have chosen to use Registered Post for orders over $50.00 as our preferred method of shipping as it includes insurance up to $100, is easy to track and requires a signature when received.
Overseas postage - Please email us for a quote.
Designs
We reserve the right to alter any design shown on this website. Beads, ribbons etc are subject to availability. Due to the handmade nature of our products, there may be some slight variation from the image shown. We will contact you if your design will be dramatically different to that pictured on the website.
Safety
All jewellery has been made using the highest quality materials, however children should always be supervised whilst wearing jewellery. Special care is to be taken with children under the age of 3 as all jewellery has small components which can cause a choking hazard. We recommend jewellery be removed prior to sleeping. Our name bracelets use a safety feature of a sterling silver split ring (like a key ring) for the clasp to be attached to. This split ring will break before the beading wire if the bracelet was to get caught. This is to ensure that the child would not get injured and that there would only be three pieces (the bracelet, the charm & the split ring) to pick up instead of numerous small beads EVERYWHERE.
Our hair accessories have also been designed to be worn and not eaten! As always, special care is to be given to children under the age of 3 and we advise removing all hair accessories prior to sleeping.
Returns, Resizing or Restring Policy
We are happy to offer a 30 day guarantee against faulty materials or faulty manufacture. Please contact us and we will gladly repair or replace your purchase. If you require your jewellery to be resized, please return it to us (at your cost) within 14 days and it will be resized for free. Please ensure your jewellery is returned to us in protective packaging to avoid damage. If after this time you require it to be resized, a small fee will be applicable. Please contact us to discuss.
If an additional family member comes along after you have purchased a Mother or Grandmother bracelet, simply return the bracelet to us and we will restring it with the additional birthstone/s. A small fee will be applicable and your existing beads will be reused.
Privacy Policy
AbbeyJ is committed to protecting your privacy and the privacy of any personal information provided to us. To enable us to process your order, we need to collect personal information from you. At no time will any of this information be passed on to a third party.
Copyright
All content including text and images on this website are subject to copyright. No portion of this website is to be copied or reproduced in any form without written permission from AbbeyJ.
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